Lead Dev 2016 London: How not to burn your monitoring/production team

• Gill Zellner @Heathenaspargus
• cloudify
• slides: http://fr.slideshare.net/gilzellner/ignite-10m-how-to-not-burn-out-your-monitoring-team-63412030
• 10’ talk

Issues:

• time spend inefficiently
• repetitive tasks
• working alone
• yak shaving

This will lead people to leave the company.

Ideas:

• need to sleep: have a mandatory half a day off after a bad night
• allocate time to resolve/automate small but recurring issues
• make a knowledge matrix (people/competence) in order to just wake up the right people, and not everyone
• don’t alert on all errors (causes “alert fatigue”). Alert on actionnable and on business breaking issues
• alert just the right people (for instance page duty is good at it)
• use AWS EC2 auto scaling (less human intervention)