Lead Dev 2016 London: Overhead, not downtrodden

  • Penny Wyatt
  • Atlassian/Jira

Overhead roles

These are the roles that are important in a company but do not directly bring cash: QA, support, leadership…

(some insights about QA in the Jira team: quality is not negociable)

Lessons learned

  1. embrace the overhead
  2. broaden your view (team -> customers)
  3. cost is not real value
  4. leaders are overhead too