- Dan North @tastapod
- slides: https://speakerdeck.com/tastapod/how-to-make-a-sandwich
A talk about feedback.
1. What is feedback ?
Formalised in Systems Theory. Feedback makes the difference between a simple system (input/output) and an dynamic system (with a feedback loop with a delay).
An adaptive system rely on feedback
Types of feedback:
- reinforcing feeback:
- accelerating loop: amplifies behaviour (ex financial aid, addiction). “shiften the burden”
- diminushing loop: suppresses behaviour (ex resource starvation). “tragedy of the commons”
- stabilizing feedback: balancing loop. Tends towards stable goal. (ex cooperation) “limits to growth”
- oscillating feedback: trashing loop (ex shower control, the beer game). “boom and burst”. it needs a delay to settle
Timing is everything
- small, frequent better than large and infrequent
- delay increases “drift”:
- reduces system responsiveness
- limits options
- increase processing effort
This is why “lean operation” prefer small batch size
Why do we need feedback ?
- to improve, modify behaviour
- for help
- for recognition, validation
Why do we offer feedback ?
- improve the system of work
- model a culture of encouraging feedback
- to control others
- to demonstrate our superior knowledge
-> Question why do you offer feedback
Feedback is a system
There is no point in hearing feedback if there is no action.
Cycle of feedback:
- offered or sought
2. delivering feedback
It is a learnable skill.
- it should be about behaviour, not about you.
- SBI model (Situation Behaviour Impact)
- Situation: don’t go on a personal level. Use only specificts (“in that situation, …”)
- Behaviour: avoid judging words. “what did you do ?”
- Impact: impact on me. “I felt like…”"
also see: the ladder of inference (use different filters when talking to different people on an inconcient level)
3. Structure your feedback
- porpoise feedback (rewards)
- example: training dolphins for doing tricks
- it is just kindness
- offer positive specific regard
- (assume that) everything else will self connect
- the best way to interract with a new group
- sandwich feedback
- offer positive specific regard (“I noticed that…”)
- offer a growing edge
- end up with general positive regard (establishes safety)
- “atkins” feedback: once you have established trust
- offer a growing edge
4. Receiving feedback
- Say “thank you”. There is no step 2.
- think about what was positive in that feedback
- reverse engineer the SBI
- feedback affects the system
- be honest about your own motives
- pratice giving/recieving feedback
- always say “thank you”